Privacy policy
This policy explains how Xuwag handles information in connection with its wedding apps and website. Xuwag is the business providing the service. Kohuwa Tech is our technology provider.
Information used
Depending on the features you use, information may include names and contact details; wedding and invitation details; photographs, films and audio; guest stories, comments and group posts; account and access information; and technical records needed to operate and protect the service. An enquiry sent by email includes whatever you choose to share.
Why it is used
We use information to respond to enquiries, set up and operate your wedding app, deliver invitations and access, display wedding memories, support users, moderate reported content and protect the service. Please share only information needed for these purposes.
Who can access it
Access depends on the wedding’s configuration and the permissions of the relevant app feature. Wedding organisers, authorised team members and invited users may access information made available to them. Invitation links can grant access: keep them private. People who can view content may copy it or take screenshots.
Kohuwa Tech and hosting or other service providers may process information where needed to provide technical services for Xuwag. Legal disclosure may occur where required by applicable law. Third-party services, including email or any external messaging service you choose, have their own privacy practices.
Content permissions and children
Upload content only when you have the necessary permissions.
Parents or guardians should manage permissions for children’s information and photographs. Do not submit children’s information without appropriate authorisation.
Storage, retention and your choices
We retain information for providing the agreed service and necessary support, security and legal purposes. The applicable hosting, retention, deletion and export arrangements should be agreed for your wedding before booking. We do not promise indefinite retention through this policy.
To ask about access, correction, deletion, withdrawal of consent or a privacy concern, email xuwag.wedding@gmail.com. We may need to verify your identity and authority. Some records may need to be retained where law or the handling of a dispute requires it. Withdrawing permission may affect the related feature. Your rights under applicable law remain available.
Terms & conditions
These terms cover use of Xuwag’s website and wedding-app services. Xuwag provides the service; Kohuwa Tech supplies the technology. A written booking confirmation or service agreement sets the scope for an individual wedding.
Your booking
Before paying, agree the features, price, payment schedule, content responsibilities, delivery dates, revision scope, hosting period, ongoing support and any export arrangements in writing. The website does not by itself confirm a booking or promise a particular delivery date. Any agreed one-time payment covers the scope stated in your booking; it does not automatically mean unlimited storage, support or perpetual hosting.
Your content and access
You retain your rights in content you provide. You permit Xuwag and its technical providers to store, process and display that content only as needed to provide, maintain and protect the agreed service. You must have permission to submit it, including permissions from photographers, filmmakers and people featured where required.
Do not upload unlawful, abusive, infringing or misleading content; disclose another person’s private information without permission; share someone else’s invitation link; or attempt unauthorised access. Organisers are responsible for the content and guest access they authorise. Report concerns using the contact details below.
Availability and responsibilities
Features depend on the agreed setup, supported devices, connectivity and third-party services. No service can guarantee uninterrupted access or prevent every unauthorised copy. Keep original copies of important memories. Any material hosting change or service closure affecting a paid booking should be addressed with the customer under the agreed terms and applicable law.
Xuwag may restrict content or access to address security threats, unlawful activity or a material breach, subject to applicable law. Nothing here excludes liability that cannot lawfully be excluded, removes statutory consumer rights or prevents a complaint to a competent authority.
Changes and governing law
Indian law applies where applicable. Updated website policies carry a revised date. Changes to an existing paid booking require the agreement or notice required by that booking and applicable law; posting a policy update does not silently rewrite it.
Cancellation & refunds
A wedding app is a customised digital service. Ask for the cancellation and refund terms in writing before making a payment, including treatment of work already completed and any separately agreed third-party costs.
To cancel, request a refund or report a delivery problem, email xuwag.wedding@gmail.com with your name, booking reference, payment details sufficient to identify the transaction, and the reason for your request. Never email full card details, passwords or one-time codes.
Eligibility and the amount due depend on the confirmed booking, work delivered, the circumstances and applicable consumer law. We do not impose a blanket “no refunds” rule through this page. Where a refund is due, its amount, payment method and processing timeline will be communicated to you. Your statutory rights for non-delivery, deficient services or other legally recognised grounds remain unaffected.
Disclaimer & technology credits
Built with love by Team Xuwag. The underlying technology is built by Kohuwa Tech, acting as Xuwag’s technology provider. Xuwag is the customer-facing business. This credit does not describe Kohuwa Tech as the seller of your wedding-app service.
Wedding examples, names and media shown in the website’s product presentation may include staged, generated or illustrative content. They demonstrate the experience and are not customer testimonials or evidence of an actual client booking. Third-party media and software remain subject to their owners’ rights and applicable licences. Content permissions for a customer’s wedding must be confirmed separately.
Marketing phrases such as keeping memories “forever” express the product’s purpose; they do not independently guarantee perpetual hosting, unlimited storage or uninterrupted access. The written booking defines the service duration and responsibilities. Screens and available features may vary by the agreed configuration and device.
External links and third-party services are governed by their own terms. Nothing in this disclaimer limits rights or remedies available under applicable law.
Contact & grievances
Business: Xuwag
Support and privacy: xuwag.wedding@gmail.com
Grievance contact: Chitraban Saikia
Grievance email: xuwag.wedding@gmail.com
Include the wedding or booking reference, a description of the concern and your preferred reply details. For content concerns, identify the content or relevant link. We will handle complaints and requests within the timelines required by applicable law. Please do not send sensitive identification or payment credentials unless a necessary and secure verification method has been agreed.